Attention Dell Venue Pro Owners

If you’re a Dell Venue Pro owner and you purchased your phone from a Microsoft retail store yesterday, then you’ll want to read this.

As you may or may not be aware, there is an issue affecting Dell Venue Pro phones where they are unable to connect to secured wireless networks. Also, if you look at the sticker on the battery it says “Engineering Sample.” (I’ve included a picture below.)

IMG_0880

From information provided to me by the Microsoft Store, they are aware of both of these issues, and have been in contact with Dell. Apparently there was a mix-up and these phones labeled as engineering samples were shipped to the stores. Dell is sending new batches of phones to the Microsoft Store, and the stores will be contacting affected customers to arrange to swap out the defective phones for new ones.

I was told that the phones should be getting to the stores either by the end of the week or first thing next week and Microsoft will also be including a 1-year Zune Pass with the phone swap.

Please note, this is ONLY for those Dell Venue Pro users that purchased a phone at a physical Microsoft Store yesterday.

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  • http://www.nuts.com Gregory Despain

    Apple now has Rhapsody as an app, which is a great start, but it is currently hampered by the inability to store locally on your iPod, and has a dismal 64kbps bit rate. If this changes, then it will somewhat negate this advantage for the Zune, but the 10 songs per month will still be a big plus in Zune Pass’ favor.

  • http://direct2dell.com LionelatDell

    Tom: Thanks for sticking with us, and glad you’re squared away (or will be soon),

    Hey Gregory… would recommend you look at Rdio fro music streaming. Their synch to mobile function works across iOS, Android, and soon to be on WP7.

    They have a WP7 app, but don’t yet support the synch to mobile function.
    ]
    Thanks,
    Lionel

  • http://www.tomontech.com Tom

    Lionel – Not a problem. Other than the issue with connecting to wi-fi, I have not had any problems. It is a well designed handset and I’m glad I went with it over the HD7.

    As I told someone yesterday, I don’t think I’ll be buying a new phone for a long time.